Operators first, across Thailand and Vietnam.

Every active programme has a 24/7 emergency contact, along with its own operating contacts and escalation route, all set out in its booking documents. Before departure, the tour leader and guide should have the name and number of the local contact for each destination, an alternative if that person cannot be reached, the hours the agreed service covers and the out-of-hours arrangement. They should also know who can authorise a change, substitute a service or approve an extra cost. Our 24/7 emergency line is +84 869 624 553 on WhatsApp. In a safety emergency, call local emergency services first, then that line or the 24/7 contact named in your booking documents. Response arrangements are confirmed for each trip, and no universal response time is promised here. A missed pickup, a medical incident and a change in the weather each call for different decisions; whatever is agreed on the ground should be recorded in writing and passed to your agency.